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--- getting-started:documents-manager [2020/04/15 04:27]
bartek created
+++ getting-started:documents-manager [2022/12/27 18:28] (current)
marek [Documents Customisation]
@@ Line 20: / Line 20: @@
-Leon provides a range of documents in a basic layout. If you would like to apply changes to those layouts or use your own templates of the documents, it is possible to implement those by our developers. All such changes are a custom development, which means they are a subject to additional fee. The prices are estimated for each project individually and are based on the time needed for completion of a particular request. The general price is 100€ per hour, which includes all stages of procedures needed to complete a request: planning, consulting, developing, internal testing, external testing, etc.
+Leon provides a range of documents in a basic layout. If you would like to apply changes to those layouts or use your own templates of the documents, it is possible to implement those by our developers. All such changes are a **custom development**, which means they are a subject to an **additional fee**. The prices are estimated for each project individually and are based on the time needed for completion of a particular request. The general price is **150€ per hour**, which includes all stages of procedures needed to complete a request: planning, consulting, developing, internal testing, external testing, etc.
 If you are interested in the above solution, the process of ordering the customised documents/changes to documents is as follows:
- 	Contact our support team on support@leonsoftware.com via email including all the details of your request:
+ 	Contact our support team via [[http://support.leonsoftware.com/|Customer Portal]] including all the details of your request:
   * 	Points that need to be changed/added clearly listed
@@ Line 34: / Line 34: @@
 The support team will consult your request with IT to determine if the request can be done on a technical level and if so, the cost estimate is prepared.
-There is no set time range in place for completion of the task. We do not rush the work, but rather follow established organisation of work practised for years, that allows avoiding mistakes and makes sure the task is completed to the best quality possible at a reasonable time. Depending on the complexity of the task, the completion may take any time between 2-5 weeks (which includes all the stages - planning, consulting, coding, internal and external testing, etc.). In rare and very complex cases, we inform the Customer in the initial correspondence that the completion of the project may take up to few months.
+There is **no set time range** in place for completion of the task. We do not rush the work, but rather follow established organisation of work practiced for years, that allows avoiding mistakes and makes sure the task is completed to the best quality possible at a reasonable time. Depending on the complexity of the task, the completion may take any time between **2-5 weeks** (which includes all the stages - planning, consulting, coding, internal and external testing, etc.). In rare and very complex cases, we inform the Customer in the initial correspondence that the completion of the project may take up to few months.
+Any **small amendments**, i.e. minor layout changes are free of charge. However, if at any stage of the implementation of the changes or new documents, a Customer requires further changes or major changes not included in the initial request, then it is considered to be separate customisation, which undergoes all the above stages including a **separate cost** assessment again. That would include things like changing the logic of the document, partial or complete rearrangement of the layout, additional items to be included in the document, etc.
-Once the changes are applied, the Customer is informed they can test the outcome on beta.leon.aero and if everything is ok, a week later the changes are released to leon.aero and the cost is applied to the invoice of the month in which the customisation was completed.
-Any small amendments, ie. minor layout changes are free of charge. However, if at any stage of the implementation of the changes or new documents, a Customer requires further changes or major changes not included in the initial request, then it is considered to be a separate customisation, which undergoes all the above stages including a separate cost assessment again. That would include things like changing the logic of the document, partial or complete rearrangement of the layout, additional items to be included in the document, etc.
 We strongly recommend requesting customisation with a final product in mind and a clear presentation, which will make the whole process more efficient and effective.

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