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--- leon:handling-requests [2017/10/17 11:25]
bartek [Handling Requests]
+++ leon:handling-requests [2019/09/30 09:15]
bartek
@@ Line 1: / Line 1: @@
 ====== Handling Requests ======
-<box tutorial>[[videos:account-configuration:handling-requests|Video Tutorial]]</box>
 This tool allows you to save a lot of time on preparing and sending emails to **handling agents** and/or preparing [[leon:gar|GAR's]] (General Aviation Reports).
@@ Line 53: / Line 53: @@
 As mentioned before, the history of changes is easily accessible from **History** section via Handling Request link.
-If you are sending emails to Handling Agents from external company email account and only want to **update manually** statuses in Leon, Handling Requests panel will automatically update the information to **LSGG Show History** and the status in the history section. All you need to do is to change the status and update the screen.
+If you are sending emails to Handling Agents from external company email account and only want to **update manually** statuses in Leon, Handling Requests panel will automatically update the information to **EPWA Show History** and the status in the history section. All you need to do is to change the status and update the screen.
-Clicking on the **LSGG Show History** will display **There are no changes to this flight** message. Clicking on it enables an option to send Handling email with an update.
+Clicking on the **EPWA Show History** will display **There are no changes to this flight** message. Clicking on it enables an option to send Handling email with an update.
@@ Line 63: / Line 63: @@
 **Updating Handling Status also updates the Airport Slots to** {{:leon:icons:rqs.png?60|}}
-If one leg is **cancelled** the status will change to {{:leon:icons:znak-zapytania.png?60|}} and **Handling section** will display **LSGG Update** information. Clicking on it will allow to send **Handling request cancellation email**. Once the **cancellation email** was sent, the status will update to {{:leon:icons:rqs.png?60|}}
+If one leg is **cancelled** the status will change to {{:leon:icons:znak-zapytania.png?60|}} and **Handling section** will display **EPWA Update** information. Clicking on it will allow to send **Handling request cancellation email**. Once the **cancellation email** was sent, the status will update to {{:leon:icons:rqs.png?60|}}
 <box>It is possible to decide if a **cancellation email should be sent or not** (in order to i.e. keep slots booked) by unmarking a handling agent in a HR sheet</box>

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