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leon:settings-handling-requests [2019/04/13 09:55] |
leon:settings-handling-requests [2021/12/02 13:33] rafal [Attach documents by default] |
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+ | ====== Handling requests ====== | ||
+ | <box tutorial> | ||
+ | |||
+ | |||
+ | |||
+ | This tool allows you to configure default handling requests and GAR patterns which will be used in preparing and sending emails to handling agents or GAR offices (see [[leon: | ||
+ | |||
+ | The whole panel contains of 2 tabs. | ||
+ | |||
+ | ===== Settings ===== | ||
+ | |||
+ | A tab **Settings** is divided into a few sub-sections desribed below. | ||
+ | |||
+ | ==== General settings ==== | ||
+ | |||
+ | * **Operator name** - it will appear on Handling Requests sheet, next to Flight No. & Aircraft. | ||
+ | * **Test settings** - if marked, HR will be sent to user's email address instead of handling agent. | ||
+ | * **Approval date** - if the approval date of handlers/ | ||
+ | |||
+ | |||
+ | < | ||
+ | |||
+ | ==== Matching flights ==== | ||
+ | |||
+ | Including options by default when matching flights in HR Sheet when sending an email to a handling agent. | ||
+ | |||
+ | ==== Callsign ==== | ||
+ | |||
+ | [{{ : | ||
+ | This configuration allows you to choose one of three options: | ||
+ | |||
+ | - **Flight number** - in a Handling Request the original flight number is used, as specified for the particular flight. It is the default setting. | ||
+ | - **Operator IATA** - if the flight number begins with the ICAO designator, it is replaced by IATA code in the Handling Request message. | ||
+ | - **Operator ICAO** - if the flight number begins with the IATA code, it is replaced by ICAO designator in the Handling Request message. | ||
+ | |||
+ | An example of the Handling Request with " | ||
+ | |||
+ | Both codes must be defined in the operator' | ||
+ | |||
+ | {{: | ||
+ | ==== HR status changes ==== | ||
+ | |||
+ | [{{ : | ||
+ | |||
+ | The [[leon: | ||
+ | |||
+ | All the elements of the checklist are ticked by default. **Schedule** checkbox is ticked and cannot be modified. | ||
+ | |||
+ | Changes to the flight that affect the status of Handling Request, apart from changing status to {{: | ||
+ | |||
+ | |||
+ | ==== HR emails - default definitions ==== | ||
+ | |||
+ | |||
+ | To enable the module tick box 'HR available (items below are applicable only when this field is enabled)' | ||
+ | * **Handler confirmation recipient e-mail** - in case when a handler will confirm handling request sent from Leon, the confirmation e-mail will be sent to the address specified in this field. | ||
+ | * **Email " | ||
+ | * **Handling Request Email " | ||
+ | * **Email " | ||
+ | * **Send copy of HR email to** - it can be the same as email " | ||
+ | |||
+ | A field 'Email subject' | ||
+ | |||
+ | I.e. **Handling Request\\[DATE]\\[ACFT_REG]/ | ||
+ | |||
+ | * [DATE] - trip date | ||
+ | * [ACFT_REG] - aircraft registration | ||
+ | * [ACFT_DEF_FLIGHT_NUMBER] - default flight number for aircraft (if you don't have set up default flight number for aircraft, you can change it to [FLIGHT_NUMBER] | ||
+ | * [ADES_ICAO] - ICAO code of airfield (you can change it to [ADES_IATA] | ||
+ | * [VERSION] - handling request version | ||
+ | |||
+ | When the handling email is sent out, the 'Email subject' | ||
+ | |||
+ | **Handling Request\\26-06-2013\\M-LEON\\EGSS\\(ver 1)** | ||
+ | |||
+ | ==== Default email contents ==== | ||
+ | |||
+ | Default email contents are particularly important because they include the default email contents for new, amended, and cancelled handling requests as well as default GAR content, requested items, HOTAC details, Billing info and Footer. | ||
+ | What all these fields contain is only email text messages - **NOT** handling requests/ | ||
+ | |||
+ | ^ Default HR email content | ||
+ | Dear OPS, | ||
+ | |||
+ | We kindly request handling as per attached request. | ||
+ | |||
+ | Please acknowledge the receipt of this email. | ||
+ | |||
+ | ^ Default amended request email content | ||
+ | Dear Ops, | ||
+ | |||
+ | Please see attached amended handling request for the flight we are operating. | ||
+ | |||
+ | All updates are marked in red on the attached document. | ||
+ | |||
+ | Please acknowledge and advise all confirmed to ops@address.com | ||
+ | |||
+ | Regards, | ||
+ | ^ Default cancellation request email content | ||
+ | Dear Ops, | ||
+ | |||
+ | Please find attached handling cancellation. | ||
+ | |||
+ | Please confirm by return of email to ops@address.com | ||
+ | |||
+ | Regards, | ||
+ | ^ Default requested items ^ | ||
+ | Standard Handling, | ||
+ | |||
+ | Airport Slots if required, | ||
+ | |||
+ | Customs | ||
+ | |||
+ | Refueling as advised by OPS | ||
+ | ^ Default HOTAC details | ||
+ | 4* Hotel where possible, with suitable facilities, | ||
+ | |||
+ | Budget 150EUR per room minimum, | ||
+ | |||
+ | Transport to/from HOTAC | ||
+ | |||
+ | ^ Footer | ||
+ | Please provide us with an estimated cost and email your confirmation to @email or fax @fax . | ||
+ | |||
+ | Alternatively contact us on @phone . | ||
+ | |||
+ | Regards, @sender | ||
+ | |||
+ | ---- | ||
+ | ==== Attach documents by default ==== | ||
+ | |||
+ | Here you can select the documents that should be attached to the Handling request by default. | ||
+ | |||
+ | Once the documents are selected, they will be automatically ticked in the HR email, as per the below screenshot: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ---- | ||
+ | |||
+ | ===== Sending rules ===== | ||
+ | |||
+ | |||
+ | |||
+ | In this section you can define whether Leon should disable sending HR emails for the entire fleet to a particular airport/ | ||
+ | |||
+ | By clicking a link **Add rule** you can select the aircraft registration, | ||
+ | |||
+ | [{{ : | ||
+ | {{: | ||
+ | |||
+ | If for a particular airport there should not be sent any HR emails at all, leave aircraft field as ' | ||
+ | |||
+ | {{: | ||
+ | |||
+ | The **order** defines which setting is more important if it comes to defining the rule for the same airport. | ||
+ | |||
+ | For example, no HR emails should be sent to EGGW, apart from the aircraft A-BCDE - the order for A-BCDE should be higher then for ' | ||
+ | |||
+ | ---------- | ||
+ | |||
+ | ===== Requested items ===== | ||
+ | |||
+ | [{{ : | ||
+ | |||
+ | In the settings you can also define the **Requested items** which will then show in the Handling Request email by default. | ||
+ | |||
+ | It is also possible to assign the Handling Request **default requested items to a specific aircraft**. | ||
+ | |||
+ | Any changes made to the list of requested items will only apply to the newly added flights and not the existing flights. | ||
+ | |||
+ | The items per aircraft will overwrite the operator default requested items in Handling Request email. | ||
+ | --------- | ||
+ | ===== Billing Info ===== | ||
+ | |||
+ | [{{ : | ||
+ | |||
+ | This section is divided into two sections: | ||
+ | |||
+ | * **Default** - information inserted here will be displayed by default in the ' | ||
+ | |||
+ | * **Billing info specified per aircraft** - information from this section will be displayed in Handling Requests as Billing Address and it will overwrite information from the ' | ||
+ | |||
+ | |||
+ | ------------------------- | ||
+ | |||
+ | |||