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--- leon:settings-handling-requests [2019/04/13 09:57]
rafal [Default email contents]
+++ leon:settings-handling-requests [2021/12/02 13:33]
rafal [Attach documents by default]
@@ Line 1: / Line 1: @@
 ====== Handling requests ======
+<box tutorial>[[videos:getting-started:step-4.-handling-requests|Video tutorial]]</box>
 This tool allows you to configure default handling requests and GAR patterns which will be used in preparing and sending emails to handling agents or GAR offices (see [[leon:handling-requests|Handling Requests]] and [[leon:gar|GAR]]).
@@ Line 11: / Line 14: @@
 ==== General settings ====
-  * **Opr ICAO** - an operator code which needs to be recognize by Eurocontrol in order to get flight times imported to Leon.
   * **Operator name** - it will appear on Handling Requests sheet, next to Flight No. & Aircraft.
   * **Test settings** - if marked, HR will be sent to user's email address instead of handling agent.
@@ Line 19: / Line 21: @@
 <box>We strongly recommend making a thorough familiarisation with 'Handling' module by using **'Test mode'** to avoid mistakes or confusion.</box>
-**Matching flights**
+==== Matching flights ====
 Including options by default when matching flights in HR Sheet when sending an email to a handling agent.
+==== Callsign ====
+[{{ :leon:settings:handling-requests:HR_example.png?240|Example of callsign use}}]
+This configuration allows you to choose one of three options:
+  - **Flight number** - in a Handling Request the original flight number is used, as specified for the particular flight. It is the default setting.
+  - **Operator IATA** - if the flight number begins with the ICAO designator, it is replaced by IATA code in the Handling Request message.
+  - **Operator ICAO** - if the flight number begins with the IATA code, it is replaced by ICAO designator in the Handling Request message.
+An example of the Handling Request with "Operator IATA" set in the Handling Request configuration presented in the screenshot on the right-hand side. ICAO designator "YYY" is replaced by IATA code "T7".
+Both codes must be defined in the operator's General Settings.
+{{:leon:settings:handling-requests:Callsign setting.png?nolink|}}
 ==== HR status changes ====
@@ Line 111: / Line 127: @@
 ----
+==== Attach documents by default ====
+Here you can select the documents that should be attached to the Handling request by default.
+Once the documents are selected, they will be automatically ticked in the HR email, as per the below screenshot:
-At the bottom of the window, you can tick a checkbox **Attach GenDec** to add General Declaration document to Handling request email.
+{{:leon:settings:handling-requests:attach_default_hr_dcuments2.png?nolink|}}
 ----

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