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If the operator has set up Mailboxes in Leon, then it is possible to reply from external email accounts and replies show in Leon.
If OPS will send such a message - i.e. asking to re-send some OPS documents and the message hasn't been confirmed - Leon will show a red number of unconfirmed messages.
By clicking the number, Leon will show a pop-up window with the information what is it about.
Click name of any document and Leon will show the message:
Click to confirm familiarization with the message