If the operator has set up Mailboxes in Leon, then it is possible to reply from external email accounts and replies show in various places Leon.

If OPS will send such a message - i.e. asking to re-send some OPS documents - Leon will show a number of unconfirmed messages in the 1st column of OPS > TABLE section.

By clicking the number, Leon will show a pop-up window with the information what is it about.

Click any document and Leon will show the message as on the example below:

Click a checkbox 'ACK' to confirm familiarization with the message