Mobile Push Notifications Overview and Configuration

This page lists all push notifications that Leon sends to crew members' mobile devices through the Crew App. For each notification you will find the message content, the conditions under which it is sent, and the place where it can be configured.

General information

• Notifications are delivered only to devices on which the crew member is logged in to the Crew App and has allowed notifications in the phone's system settings.

• Tapping a notification opens the relevant screen in the Crew App, such as the flight, the duty or the checklist.

• Most notifications are enabled per operator in Operator Settings → Mobile Notifications tab, section Mobile Notifications in Crew APP.

• Notifications about flight changes are not sent to the person who made the change.

Overview

1. Roster changed

Informs the crew member that their roster has changed and that the changes should be acknowledged in the Crew App. Tapping a single-day notification opens the changes history for that day. Tapping the summary notification opens the schedule.

Message:

• For changes on up to 3 days, one notification is sent per day: Roster for: {date} has been changed

• For changes on more than 3 days, one summary notification is sent: Roster between {first date} and {last date} has been changed

When is it sent:

• Roster changes acknowledgement is enabled for the given activity type (duties and/or flights).

• The roster has been changed or published, for example after a crew change on a flight or after publishing duties.

• The change concerns a future activity.

• For flights, the flight status is Confirmed.

• The changed activity starts within the configured Time threshold (14 days by default).

• The notification is sent once for each change. A new change on the same day triggers a new notification.

Configuration: Operator Settings → Mobile Notifications:

• Crew roster changes acknowledgements has these options:

  • None

  • Duties

  • Flights & positionings & simulators

  • Duties & flights & positionings & simulators

• Time threshold [hours] sets how many hours before the activity changes are notified. When left empty, 336 hours (14 days) is used.

2. Crew reporting times changes

Informs the crew member that their reporting time on a flight has been changed. Tapping the notification opens the flight's duty details.

Message: Reporting times on {date} have been changed

When is it sent:

• The option is enabled.

• The crew member's reporting time on a flight has been changed and saved.

• If a Time threshold is set, the flight starts within that number of hours. If the threshold is empty, the notification is always sent.

Configuration: Operator Settings → Mobile Notifications:

• Crew reporting times changes notifications (off by default)

• Time threshold [hours] (optional)

3. Journey log information missing

Reminds pilots to complete the Journey Log for a past flight. Tapping the notification opens the flight's Journey Log.

Message: Required journey log data is missing on a past flight

When is it sent:

• The option is set to anything other than None.

• The activity is a flight. Simulators, cancelled flights and other activities are excluded.

• The first notification is sent about 12 hours after the flight's scheduled arrival. It is repeated every 4 hours for up to 7 days after the flight.

• It is sent to Captains and/or First Officers assigned to the flight, depending on the selected option.

Configuration: Operator Settings → Mobile Notifications → Journey log not completed notifications has these options:

• None

• Captains

• Officers

• Captains & officers

4. Clock in / Clock out

Reminds the crew member to register the start or end of a duty in the Crew App. Tapping the notification opens the duty.

Message:

• You can now clock in on your duty

• You can now clock out from your duty

When is it sent:

• Clock In&Out is enabled in the duty definition.

• The duty is active, not cancelled and not marked as TBC.

• Clock in is sent shortly before the duty starts, within the last 10 minutes.

• Clock out is sent shortly before the duty ends, within the last 10 minutes.

• Each notification is sent only once per duty.

Configuration: Duties Setup → edit a duty definition of type Duty → Clock In&Out enabled

5. Complete your training

Asks the crew member to mark a finished training as completed and to fill in the feedback form. Tapping the notification opens the training duty.

Message: Your training duty {name} ({start} - {end} UTC) has ended - mark it as completed and share your feedback.

When is it sent:

• The training duty definition allows marking as completed in the Crew App.

• The training duty has ended and has not yet been marked as completed.

• It is sent twice a day for up to 7 days after the training ends. It stops as soon as the training is marked as completed.

Configuration: Duties Setup → edit a duty definition of type Training → Allow marking as completed in Crew App

6. Duty request changed

Informs the crew member that their duty request has been processed. Tapping the notification opens the list of duty requests.

Message: Your duty request ({start date} - {end date}) has been {status}. The status is, for example, approved or rejected.

When is it sent:

• A duty request has been approved or rejected. It is not sent while the request is still pending.

• Requests for consecutive days with the same status are combined into one notification covering the whole date range.

• The notification is sent once per request, within about 15 minutes of the decision.

Configuration: No configuration. This notification is always enabled.

7. Checklist has been updated

Informs the flight crew about changes to the flight checklist. Tapping the notification opens the flight's checklist.

Message: {date} {aircraft registration} {departure} - {arrival} {checklist item} {change}. The {change} part is one of:

• has been added

• has been removed

• status changed

• file updated

• note added

• note changed

• note removed

If several checklist items are changed at once, a general message is sent instead: ... Checklist has been updated

When is it sent:

• The checklist item has Notify checklist item change enabled and is visible in the Crew App.

• A user has changed the item's status, file or notes, or has added or removed the item.

• It is sent to all crew members assigned to the flight, except the person who made the change.

• Changes made automatically by the system (not by a user) do not trigger this notification.

Configuration: Checklist configuration → select the checklist item → Crew App Notifications → Notify checklist item change

8. Checklist has been updated – Fuel updated

Informs the flight crew that fuel figures on the flight have been changed. Tapping the notification opens the flight's checklist.

Message: {date} {aircraft registration} {departure} - {arrival} Fuel updated

When is it sent:

• The option is enabled.

• The Fuel checklist item is visible in the Crew App and has Notify checklist item change enabled.

• Fuel on the flight has actually been changed.

• It is sent to all crew members assigned to the flight, except the person who made the change.

Configuration:

• Operator Settings → Mobile Notifications → Checklist fuel change notifications

• Checklist configuration → Block Fuel item → Crew App Notifications → Notify checklist item change

9. Checklist item reminder

Reminds the flight crew before departure about a checklist task to complete. Tapping the notification opens the flight's checklist.

Message: Flight [{flight number} {departure} - {arrival}] is starting soon. Please remember to complete the required task - [{checklist item}].

When is it sent:

• The flight checklist item is visible in the Crew App and has Remind before flight enabled.

• The flight is not cancelled and starts within the configured Reminder threshold.

• It is sent once per checklist item per flight, to all crew members assigned to the flight.

Configuration: Checklist configuration → select the checklist item → Crew App Notifications:

• Remind before flight

• Reminder threshold sets how many hours before departure the reminder is sent.

10. Flight Watch change

Informs the flight crew about a new slot time (CTOT) or a new estimated time of departure (ETD). Tapping the notification opens Flight Watch for the flight.

Message:

• CTOT has been updated [HH:MM]

• ETD has been updated [HH:MM]

• CTOT & ETD updated. CTOT: HH:MM, ETD: HH:MM

If a value has been removed, DELETED is shown instead of the time.

When is it sent:

• The option is enabled.

• CTOT and/or ETD has been changed in Flight Watch. Any change triggers the notification.

• It is sent to all crew members assigned to the flight, except the person who made the change.

Configuration: Operator Settings → Mobile Notifications → Flight Watch CTOT & ETD change (off by default)

11. Crew Endorsements updated

Informs the crew member that one of their certificates or endorsements has been updated. This includes updates received through integrations. Tapping the notification opens the certificate.

Message: Certificate {certificate name} has been updated

When is it sent:

• The option is enabled.

• A certificate or endorsement of the crew member has been changed.

• It is sent only to the crew member who holds the certificate.

Configuration: Operator Settings → Mobile Notifications → Certificate change notifications (off by default)

Troubleshooting – a crew member does not receive notifications

1. Make sure the crew member is logged in to the Crew App on the device.

2. Make sure notifications for the Crew App are allowed in the phone's system settings.

3. Check that the relevant option is enabled in the configuration listed above.

4. Check the conditions in the When is it sent section of the notification.

Last updated: October 09, 2026