How do I update our company logo on Leon documents?
Send the new logo to Leon Support (or upload it where your configuration allows), and it will be applied to your document templates. Note that each customized template stores its own branding, so if an old logo still appears on a specific document, that individual template needs to be updated as well.
Can we have different email or document templates for different purposes?
Yes, Leon supports multiple templates — for handling requests, fuel requests, permits, invoices, sales documents, and emails — and each can be customized separately. Default templates can also be set per context so the correct one is preselected.
Why is the wrong email template selected by default?
Default template selection follows the rules configured for the given dialogue (for example per country or per request type), so an unexpected default means the mapping needs adjusting. Contact Leon Support to change which template is triggered by default in a given scenario.
How do crew certificates and their expiry reminders work?
Each crew member's certificates (licences, medicals, training) are recorded in their profile with expiry dates, and Leon sends reminder emails according to the configured mailing rules. Reminders can go to the crew member and to selected functional groups (for example crew planning), at intervals you define.
Can a certificate type be excluded for certain crew (for example freelancers)?
Yes, certificate requirements can be scoped so that specific certificate types do not apply to defined groups such as freelancers. If an exclusion does not work as expected, review how the certificate's applicability is configured.
Can pictures be embedded in email templates?
Yes, images can be included in Leon email templates. Provide the image to Leon Support together with the desired placement, or embed it via the template editor where available.