Why weren't all fields (for example dates of birth) imported from my passenger Excel file?
The pax import maps only the columns that exactly follow the expected template, so missing data usually means a column header or date format differs from the template. Download the current import template, match the column names and date format exactly, and re-import.
Can Leon verify that passengers have the required travel documents for a trip?
Yes, Leon can check pax travel documents against the flight (for example passport expiry and applicable visa requirements) and flag missing or invalid documents on the checklist. The exact checks depend on the document data stored in the pax profiles.
Can additional information, such as pets, be included in the pax brief?
Yes, additional trip information can be included in pax briefing documents by adjusting the document template. Contact Leon Support to add the required section to your template.
Can pax data be updated automatically from an external system?
Yes, passenger data can be created and updated through the Leon API, allowing an external sales or PSS system to keep pax profiles in sync. The integrating system needs an API key or OAuth client with the appropriate pax scopes.