Why don't I see checklists (or other tabs) in the Crew App?
Tabs in the Crew App mirror your web-application permissions, so a missing Checklist tab means your permission group does not grant access to checklists. Ask your operator's Leon administrator to review your permissions; after a change, log out of the app and back in.
Why do times in the mobile app switch between local time (LT) and UTC?
The Crew App displays times according to the time-zone setting in your profile/app settings, and switching devices or reinstalling the app can reset it. Open the app settings and select your preferred time reference (UTC, LT, or base time). If the setting does not persist, update the app to the latest version.
Why is a duty or day off missing from my timeline in the Crew App?
Duties appear in the Crew App only after they have been published by your planner, so a missing duty usually means it is still in an unpublished (draft) state. Contact your crew planning department to confirm the roster has been published for the period in question.
Can crew see fuel prices in the Crew App?
Yes, fuel prices uploaded to Leon can be displayed to crew, provided the relevant permissions are granted. If prices are missing for an airport, check that a current price list covering that airport has been uploaded and has not expired.
The Crew App is stuck loading. How do I fix it?
Force-close the app, check your internet connection, and reopen it; if that fails, reinstall the app. Persistent loading loops after reinstalling usually indicate an account-side problem — contact Leon Support with your username and device type.